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Check out any company
you’re considering doing business with through the
Better Business Bureau
or through
their
state’s Attorney General’s office.
They will give you valuable background information about a company’s
customer complaint history, including not only the number of
complaints, but whether or not they responded to the complaints.
Coast to Coast Copiers is a member of the Better Business Bureau
and has had zero complaints in the past twelve months. |
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Beware of companies that
will not accept credit cards. Although some may tell you it’s
because they don’t want to pay the fees, it usually is because they
have had significant credit card chargebacks from unhappy customers.
Coast to Coast
Copiers accepts all major credit cards (and checks). |
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Also beware of companies
that don’t list their physical address on their website. Sometimes
this is because although their website boasts of a state of the art
facility and a professional staff, it is really one person working
from home. Other times it is because they have had to change their
company names due to problems or bankruptcies and they don’t want
anyone to be able to find them.
Coast to Coast
Copiers has a map to our location
on our website and encourages people to come into our showroom to
see what we have to offer. |
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You should be able to
call a toll free number to talk to a live person and not have to
leave a voicemail, hoping that someone calls you back. Many
companies answer the phone after you press the sales option, but let
all service or support calls go into voicemail in order to screen
the calls that they return.
Coast to Coast
Copiers has a voicemail system for after hours calls only. During
normal business hours (8 am to 5:30 pm CST) you can reach us at our
toll free number (800-280-8005) and your phone call will be answered
by a friendly, knowledgeable staff member. If all lines are busy,
we guarantee a callback within a maximum of one hour. |
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Check out the fine print
in a company’s warranty policies. Sometimes some of the details
give you a good indication of the type of company you’re dealing
with.
Coast to Coast
Copiers warranty program is straightforward and shown on our
home page and invoice. |
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Don’t be too impressed
by the fancy terminology used by some companies to describe the
remanufacturing process. “Factory Trained Technicians”, “Exhaustive
Certification Process”, “Painstaking Review and Testing
Procedures.” The actions are what is important, not the words. The
important thing is that the machine has a relatively low meter, that
all consumable and wearable components are replaced with high
quality parts (so a local company will put the machine under
service), that the external meter and internal meters match, that
all the functions and options are completely tested, and there is a
track record of standing behind the warranty should something go
wrong.
Coast to Coast
Copiers only sells machines that have between 6 months and a years
worth of usage; uses only OEM parts; guarantees the machine will be
accepted for service; does not reset the copy meter so you know the
true life of the machine; fully tests every function and option and
keeps records to prove it; replaces any external parts necessary to
make sure the machine looks like new; and has a clean, verifiable
customer satisfaction record with no complaints for not honoring our
warranty program. |
